Privacy Policy

We collect the following types of personal information when you interact with our website or book our services.

• Full name and phone number (including WhatsApp number)
• Pickup and drop-off location details
• Service type selected — self-drive, airport taxi, NRI rental, or monthly rental
• Email address — when you contact us or subscribe to our newsletter
• Passport, driving licence, and related identity documents for NRI rentals and self-drive bookings

• IP address and browser type
• Pages visited and time spent on the website
• Referring website or search terms used
• Device information — mobile, desktop, or operating system

We use the information we collect for the following purposes:

• To process and confirm your car rental or taxi booking
• To coordinate airport meet-and-greet and vehicle delivery
• To communicate with you via phone, WhatsApp, or email regarding your booking
• To send booking confirmations, updates, and receipts
• To improve our website, fleet, and service offerings
• To comply with applicable laws and regulations in India
• To send promotional offers or newsletters — only if you have subscribed or consented

ArrowCabs does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Drivers and field staff — to coordinate vehicle delivery, pickup, or airport meet-and-greet
• Service partners — trusted vendors assisting in operations such as payment processors, under strict confidentiality obligations
• Legal authorities — if required by law, court order, or government regulation
• Business transfers — in a merger, acquisition, or sale of assets, with appropriate notice to you

Your personal data is stored securely and is accessible only to authorised personnel. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

Identity documents such as driving licences retained during the rental period are returned to you promptly upon completion of your booking — as confirmed by our customers in their reviews.

We retain your booking data for a period reasonably necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law.

Our website may use cookies and similar tracking technologies to improve your experience:

• Remember your preferences and session information
• Analyse website traffic and usage patterns via analytics tools
• Improve website performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

ArrowCabs offers booking and support via WhatsApp (+91 9895546090). When you message us, your phone number and message content may be stored by WhatsApp (Meta) according to their own privacy policy. We use these communications solely to handle your bookings and enquiries.

We do not send unsolicited marketing messages via WhatsApp unless you have initiated contact with us or given explicit consent.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

As a customer of ArrowCabs, you have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority in India

Our website may contain links to third-party platforms such as Google Maps or WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to review their respective privacy policies before sharing any personal information with them.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page.

Continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through any of the channels below.